What is the difference between CSR and TSR in call center?
CSR also pertains to agents that handle services like answering customer queries, taking orders, scheduling deliveries, confirming and following up orders, among many others. TSR on the other hand refers to agents that provides technical support to products or services.
What is the difference of CSR and BPO?
BPO services are conceptualized and practiced for businesses to save on costs or gain in productivity. On the other hand, a call center service is designed to perform the tasks of the business process of another organization which mainly deals with telephone calls.
What is the role of a CSR officer?
Main Duties: Supervise, directs and control the social responsibility activities within the organization including developing a comprehensive CSR Program. Creates awareness of CSR activities of the company externally & internally (stakeholders, shareholders contractors & suppliers, public awareness.
What is lob in BPO?
This field is the broadest LOB (line of business) among the bunch. Products such as clothing, food, office supplies, and electronics are the most common and usually, customers can place their orders over the phone.
What is TSR BPO?
Other names for a call center agent include customer service representative (CSR), contact center agent, telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.
What is CSR admin?
Senior Customer Service/Admin Support Assisting and backing up the customer service manager in various admin duties. Provide all levels of support to customers: Assist customers in managing a key part of their businesses.
What do CSR professionals do?
They tackle the grievances of nearby population and engage the stakeholders. In green field projects we have seen corporate giants and Govt. struggling hard to get the land acquisitions and Resettlement and Rehabilitation (R&R) issues solved, here also CSR professionals are in great demand.
What is a CSR team?
Corporate Social Responsibility (CSR) is the idea that a company should play a positive role in the community and consider the environmental and social impact of business decisions.
What is a CSR and TSR?
Is a CSR a good job?
Customer service is a fantastic job. It’s unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company’s success, making it one of the most vital roles you can play after product and sales.
What is KB in call center?
A call center knowledge base is a centralized, cloud-based platform where knowledge in the form of guides and documents, is stored and can be accessed anytime and from any device. Customer support agents can leverage this information to provide relevant responses to customers and serve them better and faster.